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FREQUENTLY ASKED
QUESTIONS

  • What ingredients are used in the candles?
    All natural soy wax, vegan, phthalate free + clean fragrance oils and cotton wick. We source the best ingredients so that you can have luxury fragranced candles within your home or office.
  • When will my order ship?
    All orders will be shipped 5-7 business days after order is received excluding weekends and holidays . Please allow additional time for orders submitted during the weekend or during holidays. Please note that USPS and UPS are also experiencing delays with delivery. At this time we only ship within the United States. Please report any damaged packages within 24 hours of receiving.
  • What is the return policy?
    *NO REFUNDS OR EXCHANGES Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • What ingredients are used in the body oil?
    We use a blend of sweet almond oil, jojoba oil, meadow-foam seed oil and fragrance oil.
  • What ingredients are used in the whipped shea butter?
    We used raw shea butter, cold pressed coconut oil, jojoba oil, and fragrance oil.
  • How do I care for my candle?
    HOW OFTEN DO I NEED TO TRIM MY WICK? Wicks should be trimmed before each burn. WHAT IF MY CANDLE FLAME BECOMES TOO BIG AND THERE IS SOME SMOKE? Trimming your wick is important so that the candle flame is not too big and becomes a hazard. If flame is too big, extinguish the flame, trim wick and relight. WHAT IF I LIKE TO BURN MY CANDLES FOR A LONG TIME? To maintain a safe environment, candles should be burned for a maximum of 4 hours. To burn for longer, extinguish the candle and let it re-harden and then light again. I DON’T HAVE A WICK TRIMMER SO HOW CAN I TRIM MY WICK? No biggie! You can pinch off with your fingers using a piece of paper or napkin or some old nail clippers. ARE YOUR CANDLES SAFE TO BURN AROUND PETS? Our candles are clean burning and free of toxins which make them safe to burn around pets. WHY DID MY WAX CHANGE COLOR? Depending on the type of fragrance, soy waxes do sometimes go from a bright white color to light beige once being burned and may slightly discolor the wax. It is all still perfectly safe and effective to use.
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